Frequently Asked Questions and Information about Country Cottages Online

Trusted, Well Established Brand

Country Cottages Online are specialists in country cottages.  We also feature log cabins, romantic cottages, unusual self-catering accommodation, cottages with hot tubs, cottages with swimming pools, large country houses and mansions.  Country Cottages Online is a directory of self catering cottages and has been in business since 2001.  We offer excellent resources for cottage owners and a hassle free service.  For users of the website we offer an easy to use website with the ability to contact owners and agencies direct in order to negotiate best possible prices. 


Country Cottages Online is a trading name of XE Website Solutions Ltd.  We are not an agency and do not get involved in bookings.  


The Service We Offer

On this website we feature a large collection of cottages and also offer free information guides on cottage holidays in the UK and Ireland including inspirational tips on things to see and do.  We consider ourselves to be market leaders in our field when it comes to offering a good value for money service.  Bookings are made direct between holidaymakers and cottage owners (or in some cases between holidaymakers and small agencies). 

For help with availability and price information re cottages please contact the cottage owners or agencies direct.

There are email contact forms on our website and cottage owner phone numbers are also given.  We also recommend that you read the below guidance information.

We do welcome feedback from holidaymakers regarding the cottages we advertise and reserve the right to remove any properties from our database that are not of a sufficiently high standard or do not meet our terms and conditions of accuracy of description and high standards of cleanliness. We appreciate feedback from the general public in helping to maintain standards.

 

Hundreds of good quality cottages, log cabins, houses and chalets

Country cottages - Peak District - sleeping 2 - 20

Most self-catering holiday accommodation - cottages, houses, pine lodges, log cabins, barn conversions displayed on this web site are booked directly with owners for very best prices. 
A small percentage is booked via cottage agencies who have their own high standards and reputations to maintain.


Prices

Prices vary for each cottage - there is no price banding. As a guide you will see a price range displayed for each cottage. Expect the highest price to apply to all school holidays but double check to ensure that prices have been updated. Surcharges may be applied for dogs or additional services such as meal or grocery deliveries.

You will find email links and phone numbers for cottage owners on individual cottage ads. Please contact them to make a provisional booking or click on web links at the foot of the page to check prices per week and availability.


Payment

Payment for your holiday is arranged with cottage owners, some of which will have credit card facilities for instant payment, others will arrange a deposit to be taken by cheque or bank transfer with the balance to be paid a few weeks prior to taking up the holiday. This period for payment of the complete balance generally varies from 2 to 8 weeks before arrival.


Before placing a booking

We recommend that you obtain as much information as possible about your selected cottages before placing a booking. We very occasionally receive complaints and they are generally related to the location of the cottage; traffic noise, noise from other sources, proximity of buildings, caravans, dog kennels or other objects that are close to cottages but not shown in photographs.

We suggest that before making that booking you ask:

  • how close the cottage is to a main road and is there traffic noise?

  • are there other sources of noise?

  • is the cottage overlooked by other properties?

  • what other buildings are in the vicinity?

  • the terms and conditions of cancellation should you be forced to cancel your booking

Self-catering accommodation for business trips

Self-catering accommodation quite often provides a cost effective and cheaper than hotel room option for business trips where several people need to be accommodated for a few days. The cottage, house or apartment provides comfort and privacy. Mid-week short breaks are generally available outside school holidays and in some cases all year round. There are usually pubs and eateries nearby for meals.


Cancellation and Terms and Conditions

Please check Terms and Conditions of booking supplied by the cottage owner or agency before placing your booking.

Cancellation with little notice close to your arrival date is likely to result in loss of monies unless the owner is able to rebook. We make every effort to help owners re-book last minute cancellations but alternative bookings cannot be guaranteed.

You should have travel insurance to cover any losses caused because of illness, bereavement etc that prevent you from taking up your holiday.


Complaints

When you book a holiday cottage you enter into a contractual agreement with the cottage owner involved. Any complaints should in the first instance be brought to the attention of the cottage owner or agency that you booked with as soon you are aware of them. Cottage owners rely on repeat business and will want to make every effort to ensure that you have an enjoyable self-catering holiday.

 

Quality Ratings

When looking for self catering accommodation some people prefer to opt for cottages that have been inspected and assessed.  Some agencies operate their own assessment schemes and there are also national star rating schemes within the UK and Ireland.  Star ratings given on this website are those declared by the cottage owner's as having been awarded by the relevant Tourist Board or assessment scheme.  For Sykes Cottages ads the star rating given is that from the company's own quality assessment process.  Click for more information on quality rating schemes for cottages.


Verifying the Data on the Country Cottages web sites

For your information on each ad the date that the owner or agency started advertising on this website is clearly displayed.  We often receive requests for the verification of the data on the Country Cottages sites.  People sometimes want to confirm that the cottage holiday advertised is genuine and we would be pleased to provide assurance on request.  The majority of our cottage owners are long-standing clients and well known to us.  You can contact us on 01442 827 260.

Need more information about our services?  Contact us for more information on what we offer.

 

 


ABOUT TRUST ONLINE
Country Cottages Online is a trading name of XE Website Solutions Ltd.
Registered Office: 17 Fennfields Rd, South Woodham, Chelmsford, CM3 5RZ.
Registered in England and Wales No 3991504, VAT registration number: 104 353357